# Stats & Real Numbers

> Canonical numbers for Plumbing Co. Use these exactly. Don't round them, don't invent new ones.
> When a blog post needs a statistic, it comes from this file.

## The business

- **Founded:** 2009
- **Jobs completed to date:** 18,420
- **Active team:** 3 plumbers + 1 dispatcher
- **Licence number:** VIC-PL-48217
- **ABN:** 12 345 678 910
- **Google review average:** 4.9 stars
- **Google review count:** 412
- **Service radius:** 20 minutes drive from Prahran (inner south)

## Response times

- **Emergency response (inner south):** under 60 minutes
- **Standard booking cutoff for same-day:** call before 2pm
- **After-hours emergency:** 24/7 line, real plumber on call

## Pricing (flat, all-in, approved before we start)

| Service | Flat price | Notes |
|---------|-----------|-------|
| Leaking tap / washer replacement | **$99** | Usually under 30 min |
| Standard blocked drain | **$149** | Includes call-out, kitchen/bathroom sinks, floor waste |
| Blocked drain with jet-rodder | **$289** | Tree roots, serious build-up, CCTV included |
| Hot water system diagnosis call-out | **$189** | Credited if you proceed |
| Burst pipe emergency | **from $289** | Onsite < 60 min, includes shut-off + leak containment |

### Hot water replacement (2026 numbers, installed, GST included)

| Type | Range | Notes |
|------|-------|-------|
| 135L gas storage | $1,900–$2,100 | 2–3 hour install, same-day |
| 170L gas storage | $2,100–$2,400 | Same-day |
| 125L electric storage | $1,400–$1,600 | Same-day but costs ~$800/yr to run |
| 250L electric storage | $1,700–$1,900 | Same-day but costs ~$800/yr to run |
| 270L heat pump (Sanden/Reclaim) | **$3,800–$4,600 after rebate** | Half-day install, ~$150/yr to run |

### VEU rebate (Victorian Energy Upgrades)

- **Rebate range:** $800–$1,200 off a heat pump install
- **How it works:** plumber takes it off the quote. Customer does no paperwork.
- **Red flag phrase:** "You can claim the rebate later" — the plumber is pocketing it.

## Running cost comparisons (10-year ownership)

- **Gas storage:** ~$350/yr in gas
- **Electric storage:** ~$800/yr in power
- **Heat pump:** ~$150/yr in power

## Warnings & thresholds

- **Dripping tap wastes:** 20,000 litres/year (use this number in tap-related posts)
- **Hot water unit replacement threshold:** 10+ years old AND repair > $400 → replace
- **Galvanised pipe age range:** pre-1980 houses
- **Galvanised pipe replacement cost:** $2,800–$4,500 (meter to house)
- **Pressure reducing valve typical failure age:** 10–15 years
- **PRV replacement cost:** $280–$350

## Service area (list)

Prahran, South Yarra, Windsor, St Kilda, Armadale, Toorak, Malvern, Caulfield, Elwood, Brighton.

## Hours

- **Mon–Fri:** 07:00–18:00
- **Saturday:** 08:00–16:00
- **Sunday:** emergency only

## Contact

- **Phone:** (03) 9041 8200
- **Address:** 12 Greville Street, Prahran VIC 3181
- **Email:** hello@plumbingco.com.au

## How to use these numbers in content

- **Always specific, never rounded.** "18,420 jobs", not "over 18,000".
- **Prices are flat, all-in, approved up front.** Always frame that way. Never "starting at" or "up to".
- **When comparing to "the other plumber", use concrete numbers from the stats above** so the comparison is believable.
- **Warranty claim:** 12-month workmanship, 6-year tank on hot water replacements. Use verbatim.